WorkCover Queensland psychology by telehealth
Telehealth Psychology Australia (THPA) provides psychological support to people with an accepted WorkCover Queensland claim. We see clients by secure video, anywhere in Australia. There is no office to attend and nothing to install. You meet your psychologist from a private space of your choosing.
Your psychologist would be one of our Registered Psychologists with the Psychology Board of Australia through AHPRA. Both hold general registration with no area-of-practice endorsement (generalist scope), and there is no clinical-area fee tier.
Psychological support for workplace injury
Sessions under WorkCover run for 60 minutes and use approaches approved in WorkCover Queensland's Mental Injury Treatment Guidelines: Cognitive Behavioural Therapy (CBT), including trauma-focused CBT, Acceptance and Commitment Therapy (ACT) and, for trauma, Eye Movement Desensitisation and Reprocessing (EMDR). Where it is useful, we use brief validated measures such as the K10, PHQ-9, GAD-7, and DASS-21 to track how you are going over time.
Australian clinical guidance, including from the Australian Psychological Society, supports psychological therapies such as CBT and ACT for conditions like anxiety, depression, and trauma, as does the National Institute for Health and Care Excellence (see NICE guidance NG222 on depression, CG113 on anxiety and NG116 on post-traumatic stress disorder). Individual experiences vary.
How sessions work
- Secure video, anywhere in Australia
- 60 minutes
- Children and adults
- CBT, trauma-focused CBT, ACT and EMDR
Who approves psychology sessions under WorkCover?
Treatment under WorkCover Queensland is funded by the insurer and needs approval before sessions begin. Your treating doctor refers you, your case manager (WorkCover calls them a Customer Advisor) confirms what is approved, and we check both before your first session.
If you are unsure of your claim number or who your case manager is, your employer, your GP, or WorkCover Queensland can help you confirm these details before you book.
What needs to be in place
- Your claim must be accepted by WorkCover Queensland or a self-insurer.
- Psychological treatment is approved by the insurer or your case manager.
- The first 6 hours of psychology (six 60-minute sessions, including the first) are usually pre-approved, where no other allied health provider has treated this condition before. For further sessions we submit a Provider Management Plan, and WorkCover says to expect a response within 5 business days.
- Telehealth needs the insurer's approval for your claim, which we arrange with your case manager before the first session. Sessions are by video: WorkCover does not fund phone sessions.
Do I pay anything under WorkCover Queensland?
For an approved WorkCover Queensland claim, you pay nothing for your sessions. Sessions are billed directly to the insurer, not to you.
If approval lapses or sessions fall outside what the insurer has approved, we will tell you before any further session is booked so there are no surprises.
Working with insurers and providers
We work with insurers, case managers, and rehabilitation providers to support a claimant’s recovery and, where appropriate, return to work.
How to refer
- Email the referral and approval details to admin@thpa.au, including the claim number, the approved number of sessions, and the insurer or self-insurer.
- Confirm the claimant’s contact details and consent to be contacted.
- We will arrange an initial session by secure video and confirm scheduling with the claimant.
Reports and communication
- We can provide progress updates and reports to the insurer or case manager with the claimant’s consent.
- We invoice the insurer directly at $277 per 60-minute session, charged pro rata at the hourly rate in the WorkCover Queensland Table of Costs (1 July 2026).
- Telehealth is delivered through Halaxy Telehealth: browser-based video by Amazon Chime, hosted on AWS in Sydney, with AES-256 encryption. Sessions are not recorded.
Concerns after a work-related injury
We provide psychological support for the kinds of concerns that commonly arise after a work-related injury or incident, including:
- Work-related stress and burnout
- Anxiety
- Depression
- Adjustment to injury or changed circumstances
- Trauma and the effects of a distressing workplace event
Treatment is tailored to your situation and the goals set out in your WorkCover plan. Individual experiences vary.
See what we help with
Five steps to your first session
You can contact us at any point if you have questions about how WorkCover treatment works. Our email is admin@thpa.au.
- 01
Confirm your claim and approval
Confirm your WorkCover Queensland claim is accepted and that psychology treatment is approved (the first 6 psychology hours are usually pre-approved). We ask your case manager to approve telehealth.
- 02
Gather your details
Have your claim number, your case manager's details and your treating doctor's name ready.
- 03
Contact us
Contact us at admin@thpa.au to arrange your first session.
- 04
We confirm and send a link
We confirm the appointment and send a secure video link before your session.
- 05
We bill the insurer
We bill the insurer directly at $277 per 60-minute session, charged pro rata.
WorkCover, answered
A few things people often ask about WorkCover Queensland sessions. If your question is not here, send us a message at admin@thpa.au.
Yes, by video. WorkCover Queensland funds telehealth sessions once the insurer has approved telehealth for your claim and you, your psychologist and the insurer all agree to it. We arrange that approval with your case manager before your first session, and you then attend by secure video from anywhere in Australia.
No. WorkCover Queensland's Table of Costs covers telehealth by video only; phone consultations are not covered. If a video session cannot be restored, we will arrange another time.
No, not for approved sessions. We bill the insurer directly at $277 per 60-minute session, charged pro rata at the hourly rate in the WorkCover Queensland Table of Costs (1 July 2026). Nothing is charged to you for sessions the insurer has approved.
Usually the first 6 hours of psychology, which is six 60-minute sessions including your first. That applies where no other allied health provider has treated this condition before. For further sessions we send WorkCover a Provider Management Plan, and WorkCover says to expect a response within 5 business days.
Your claim needs to be accepted by WorkCover Queensland or a self-insurer, and the insurer approves your treatment. Your treating doctor (or nurse practitioner) refers you, and your case manager, whom WorkCover calls a Customer Advisor, confirms what is approved. We check this with your case manager before your first session.
Your claim number, your case manager's name and contact details, the name of your treating doctor, and a private space with a reliable internet connection. If you are unsure of your claim number or case manager, your employer, your GP or WorkCover Queensland can help you confirm them.
We provide reports to the insurer or case manager only with your consent, and we discuss with you what those reports cover. We do not contact your employer without your written authority. Your personal and health information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Please give at least 24 hours notice. WorkCover does not pay for missed or late-cancelled sessions, so we confirm our cancellation terms with you in writing before your first session. Genuine emergencies and technology failures are handled with discretion.
If two calendar months pass without a session, WorkCover treats your treatment as ended. To start again you need a new referral from your treating doctor, and we submit a Provider Management Plan before your next session.
Sessions under WorkCover run for 60 minutes. WorkCover pays by the hour, pro rata, so a 60-minute session is $277.
No. Sessions are not recorded. An optional AI note-taking tool (Halaxy AI Scribe) is only used with your separate consent; it is Australian-hosted, keeps no audio, and is not used to train AI models.
How to reach us
If you have an accepted WorkCover Queensland claim and approval for psychological treatment, you can contact us to arrange your first session. Case managers and rehabilitation providers can send referral and approval details by email.
Telehealth Psychology Australia Pty Ltd
- Telehealth Psychology Australia Pty Ltd
ACN 695 737 154 · ABN 83 695 737 154 - Email: admin@thpa.au
- Website: thpa.au
- Service area: Australia-wide (telehealth only)
- Registered address: Level 18, 324 Queen Street, Brisbane QLD 4000 (a virtual office; THPA is telehealth only)
We work across Medicare Better Access, NDIS (self-managed and plan-managed), WorkCover Queensland, DVA, and private funding. Bookings are handled securely through Halaxy.
Ready when you are
If you have an accepted WorkCover Queensland claim and approval for psychological treatment, contact us to arrange your first session. We will confirm the appointment and bill the insurer directly.
A 2-minute enquiry · a reply usually within one to two business days · no health details needed