Refer a patient
For GPs, NDIS plan managers, support coordinators and insurer case managers. Telehealth Psychology Australia (THPA) is a telehealth-only practice working with children and adults across Australia.
Funding accepted
How to refer
We accept referrals two ways: by email to admin@thpa.au, or through Medical Objects. Please do not send patient details through the website enquiry form.
What to send
- Client name and contact details
- The funding pathway
- The referral or plan document: Mental Health Treatment Plan, D904, WorkCover claim number, or NDIS plan details
- Relevant background
- The client’s consent to refer
Referring by pathway
What each pathway costs the client, and what we need from you to start.
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Medicare Better Access
$101.55 rebate
$230 fee · $128.45 out of pocket
A $230 session fee, less a $101.55 Medicare rebate for a registered psychologist (MBS item 91170, video), leaves a typical out-of-pocket of $128.45. Up to 10 rebated sessions per calendar year. Not bulk-billed: the client pays in full and claims the rebate.
To refer
A written, signed and dated GP referral with a valid Mental Health Treatment Plan, or a direct referral from a psychiatrist or paediatrician. Since 1 November 2025 the GP needs to be the patient’s regular GP (their MyMedicare practice or usual GP).
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NDIS
$252.99 per hour
Self-managed and plan-managed
$252.99 per hour, with no referral needed. We are an unregistered NDIS provider, so access for agency-managed participants is limited.
To refer
A plan manager or support coordinator can refer, and no GP referral is required. Please say whether the participant is self-managed or plan-managed.
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WorkCover Queensland
$277 per session
Billed directly to the insurer
$277 per 60-minute session, charged pro rata and billed directly to the insurer. The first 6 psychology hours are usually pre-approved. Telehealth is by video and needs the insurer's approval, which we arrange with the case manager.
To refer
Case-manager approval is required before the first session. Please confirm the approved hours.
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DVA
$167.65 per session
Paid by DVA to the practice, no gap
$167.65 per session, billed directly to DVA under item US20 of the Psychologists Schedule of Fees (a video consultation of 50 minutes or more), with no gap for the client.
To refer
Gold Card holders, and White Card holders with an accepted mental health condition, can be referred with a D904 (DVA form D0904, or your own letterhead with the same details). GPs, medical specialists and hospital discharge planners can refer for a first treatment cycle; after that the client’s usual GP makes any further referral.
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Private
$230 per session
GST-free
$230 per session (GST-free), with no referral required.
To refer
Nothing in advance.
The rebate and funder payment amounts here are set by the funder, not by us, and are current at the time of writing: MBS items 80110 and 91170, the NDIS Pricing Schedule, the WorkCover Queensland Table of Costs (1 July 2026), and the DVA Psychologists Schedule of Fees (1 July 2026), which is the schedule that applies to registered psychologists. Our $230 session fee is set by the practice.
After a referral comes in
- We contact the client to arrange intake as soon as we can. There is currently no waitlist for new clients.
- For Medicare referrals, you receive a review letter after session 6, in time for the plan review, and again at session 10 or at discharge.
- For DVA referrals we follow DVA’s treatment cycle instead: a patient care plan completed or updated in the first session of each cycle, and an end of cycle report to the client’s usual GP towards the end of the cycle.
- With the client’s consent, we keep you informed of relevant progress and any matters affecting the referral.
- If a presentation falls outside our scope, or outside what telehealth can safely support, we tell you rather than hold the referral.
A telehealth psychology practice, Australia-wide
Our psychologists hold general registration with no area-of-practice endorsement, so the scope is generalist mental health and there is no clinical-area fee tier.
Sessions run for 50 minutes by secure video in the browser, and are not recorded. See how telehealth works.
Our psychologists
Both hold general registration with the Psychology Board of Australia, both are Directors, and both are undertaking a Board-approved registrar program while billing at the registered-psychologist rate.
- NDIS participants: both work with self-managed and plan-managed participants on capacity-building goals. See NDIS.
- Scope: a generalist scope by scheduled telehealth. Assessments are psychological, not psychiatric.
Mathew van Velsen
Registered Psychologist · Director
Focus areas
Therapies
Qualifications
Master of Psychology (Clinical) and Master of Professional Psychology (Bond University); Bachelor of Psychological Science (Honours); Bachelor of Business.
Read Mathew’s full profile
Lloyd Talbot
Registered Psychologist · Director
Focus areas
Therapies
Qualifications
Master of Psychology (Clinical) (Bond University); Bachelor of Psychological Science (Honours, First Class) (Central Queensland University).
Read Lloyd’s full profile
Concerns we work with
A generalist scope. Where telehealth is not a safe fit, we say so and discuss alternatives with you and the client.
- Anxiety
- Depression
- Trauma
- Stress and burnout
- Grief and loss
- Sleep difficulties
- Workplace concerns
- Self-esteem
- Relationship difficulties
- Life transitions
- ADHD support
Assessment, therapy and reporting
We provide assessment and evidence-based therapy, with validated outcome measures (K10, PHQ-9, GAD-7, DASS-21) to inform and monitor care.
Modalities used
Reports and letters
With the client’s consent, we provide reports and letters to GPs, plan managers, support coordinators and insurers: Mental Health Treatment Plan review letters, progress summaries, and NDIS or WorkCover reporting.
Tell us what you need and by when, and we will confirm what we can provide.
Send a referral
Email the referral and supporting documents to admin@thpa.au, or send them through Medical Objects. Reporting requests and funding questions welcome.
Telehealth, Australia-wide. Registered address: Level 18, 324 Queen Street, Brisbane QLD 4000 (a virtual office; Telehealth Psychology Australia is telehealth only).