DVA psychology by telehealth
Telehealth Psychology Australia provides psychology sessions for DVA Gold Card holders, and White Card holders with an accepted mental health condition. We see clients by secure video, anywhere in Australia. There is no office to attend and nothing to install. You meet your psychologist from a private space of your choosing.
Your psychologist would be one of our Registered Psychologists with the Psychology Board of Australia through AHPRA. Both hold general registration with no area-of-practice endorsement (generalist scope), and there is no clinical-area fee tier.
Psychological support for veterans and DVA cardholders
Sessions run for approximately 50 minutes (46 to 50 minutes) and use approaches including Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT) skills, schema therapy, Eye Movement Desensitisation and Reprocessing (EMDR), and supportive therapy. Where it is useful, we use brief validated measures such as the K10, PHQ-9, GAD-7, and DASS-21 to track how you are going over time.
Australian clinical guidance, including from the Australian Psychological Society, supports psychological therapies such as CBT and ACT for conditions like anxiety, depression, and trauma, as does the National Institute for Health and Care Excellence (see NICE guidance NG222 on depression, CG113 on anxiety and NG116 on post-traumatic stress disorder). Individual experiences vary.
How sessions work
- Secure video, anywhere in Australia
- About 50 minutes (46 to 50 minutes)
- Gold Card, or White Card with an accepted mental health condition
- CBT, ACT, DBT skills, schema, EMDR and supportive therapy
What you need in place
DVA funds psychology sessions for eligible cardholders. Your GP provides a D904 referral, and we bill DVA directly so there is nothing for you to pay.
If you are not sure which card you hold, or whether a condition is accepted, your GP or DVA can confirm this before you book. We are glad to help you work out the next step.
What needs to be in place
- A DVA Gold Card, or a White Card with an accepted mental health condition.
- A D904 referral from your GP, sent to us by email or through Medical Objects.
- Your DVA card details and contact details, so we can confirm eligibility with DVA before the first session.
- A private space and an internet connection. Sessions are by secure video in your browser, with nothing to install.
Do I pay anything under DVA?
For eligible DVA cardholders with a D904 referral, sessions are billed directly to DVA at the DVA rate. You do not pay out of pocket.
If your referral needs renewing, or a session would fall outside what DVA covers, we will tell you before it is booked so there are no surprises.
For GPs and DVA providers
We work with GPs and other DVA providers to support a veteran’s care, and keep the referrer informed with the client’s consent.
How to refer
- Send the D904 referral to admin@thpa.au or through Medical Objects, with the client’s DVA card details.
- Confirm the client’s contact details and consent to be contacted.
- We arrange an initial session by secure video and confirm scheduling with the client.
Reports and communication
- We provide progress updates to the referring GP with the client’s consent, including a review letter after session 6 and at session 10 or discharge.
- We bill DVA directly. There is no gap for the client.
- Telehealth is delivered through Halaxy Telehealth: browser-based video by Amazon Chime, hosted on AWS in Sydney, with AES-256 encryption. Sessions are not recorded.
Concerns we commonly work with
We provide psychological support for the kinds of concerns veterans and DVA cardholders commonly bring, including:
- Trauma and post-traumatic stress
- Anxiety
- Depression
- Sleep difficulties
- Adjustment to injury, chronic pain or changed circumstances, and grief and loss
Treatment is shaped around your situation and what you want from it. Individual experiences vary.
See what we help with
Five steps to your first session
You can contact us at any point if you have questions about how DVA-funded sessions work. Our email is admin@thpa.au.
- 01
Check your card
You need a DVA Gold Card, or a White Card with an accepted mental health condition. DVA or your GP can confirm this.
- 02
See your GP for a D904 referral
Your GP completes a D904 referral for psychology and sends it to us, or gives it to you to send.
- 03
Contact us
Contact us at admin@thpa.au with your card details to arrange your first session.
- 04
We confirm and send a link
We confirm the appointment and send a secure video link before your session.
- 05
We bill DVA
We bill DVA directly. There is no gap for you.
DVA, answered
A few things people often ask about DVA-funded sessions. If your question is not here, send us a message at admin@thpa.au.
Yes. All our sessions are by secure video, so you can attend from anywhere in Australia, including regional and remote areas.
No. For eligible cardholders with a D904 referral, we bill DVA directly and there is no gap.
A White Card covers treatment for conditions DVA has accepted. Psychology sessions are covered where the accepted condition is a mental health condition. A Gold Card covers all conditions. Your GP or DVA can confirm what your card covers.
Yes. DVA-funded psychology needs a D904 referral from your GP. Your GP can send it to us directly by email or through Medical Objects.
Sessions run for approximately 50 minutes (46 to 50 minutes).
We provide updates to your referring GP only with your consent, and we discuss with you what those updates cover. Your personal and health information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Please give us as much notice as you can. Our cancellation terms are set out on the fees page. Genuine emergencies and technology failures are handled with discretion.
No. Sessions are not recorded. An optional AI note-taking tool (Halaxy AI Scribe) is only used with your separate consent; it is Australian-hosted, keeps no audio, and is not used to train AI models.
How to reach us
If you hold a DVA Gold Card, or a White Card with an accepted mental health condition, and have a D904 referral from your GP, contact us to arrange your first session. GPs can send the referral by email or through Medical Objects.
Telehealth Psychology Australia Pty Ltd
- Telehealth Psychology Australia Pty Ltd
ACN 695 737 154 · ABN 83 695 737 154 - Email: admin@thpa.au
- Phone: (07) 2147 6850
- Website: thpa.au
- Service area: Australia-wide (telehealth only)
- Registered address: Level 18, 324 Queen Street, Brisbane QLD 4000 (a virtual office; THPA is telehealth only)
We work across Medicare Better Access, NDIS (self-managed and plan-managed), WorkCover Queensland, DVA, and private funding. Bookings are handled securely through Halaxy.
Ready when you are
If you are a DVA cardholder with a D904 referral, contact us to arrange your first session. We confirm the appointment and bill DVA directly.
A 2-minute enquiry · a reply usually within one business day · no health details needed